Altiva Software Launches Customer Service Web Portal
July 28, 2006 (Houston, TX) — Altiva Software announces the launch of its new Customer Service Web portal which is accessed directly from the Support page of its web site, www.altivasoft.com.
The portal provides another convenient way for Altiva Software customers to contact Altiva and resolve issues quickly to ensure they receive the maximum ROI from CADconform – Altiva's flagship software product that promotes and enforces 100% conformance to CAD standards.
Altiva's portal is more advanced than many other support web sites. Each customer is provided a unique ID and password so the portal always recognizes the client for a customized user experience.
Key features of the Altiva Software Customer Service Portal include:
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Full-text search of the knowledge base to locate resolutions to previously documented issues
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Ability to log a case, receive a unique case number, update the case with notes and attachments, and track that case through resolution. Cases can be created for technical issues but also to request additional product features and functionality
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Automatic linking of knowledge base solutions to newly created cases so customers can receive immediate answers to their issues 24x7
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Ability to view all cases, open and closed, assisting customers to track issue status and also to do historical analysis
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Traditional customer service requests including sales inquiries, billing issues and update of contact information
Altiva is already receiving rave reviews from its customers about the portal.
"We have always received excellent support from Altiva Software," reports Hollis Ward of the Louisiana Department of Transportation, "but the new Customer Service Portal is a first-class enhancement that takes your support to a higher level. This tool makes it possible to log issues ourselves, track the issues until they are resolved and search the knowledge base to find answers for some issues immediately."
About CADconform and Altiva Software
CADconform® is a software add-on that works seamlessly between AutoCAD® and MicroStation® to promote and enforce 100% conformance to CAD standards. It is the only product of its kind that provides an encrypted, tamper-proof electronic seal ensuring data integrity and user confidence.
Properly enforced CAD standards provide strategic business value including: re-use of intellectual property stored in drawings, better interoperability and project management, and significant cost-savings and contributions to HS&E.
Altiva Software is the only company dedicated to 100% conformance to CAD standards. It is headquartered in Houston, Texas, with offices in Germany and Australia.
Visit us on the web at www.altivasoft.com.
Contact:
Marie Franklyn
Business Development Manager
2434 Riverway Oak Dr
Kingwood, TX 77345
Office: (281) 295-2250
Fax: (832) 201-0462
mfranklyn@altivasoft.com
CADconform is a registered trademark of Altiva Software, Inc. AutoCAD is a registered trademark of Autodesk, Inc. MicroStation is a registered trademark of Bentley Systems, Inc.
