Altiva Software Technical Support

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Altiva Technical Support is available to Maintenance subscribers to maximize product use and for help when needed.

Search Public Solution Portal

To search for a solution you can use the Public Support Portal.

Access Customer Service Portal

To log a new case, or to check the status of you open case(s), please log in to the Customer Support Portal:

Support login button

Note: If you do not yet have a user name and password for the Altiva Customer Service Portal, please email Support to request one.

E-mail: For questions and minor issues, send us an email at:

Phone: For fast service, call the Altiva office nearest you. View complete contact information for each office.

Set-up, Installation and Training

Set-up, installation, and training are also available. For details, email us at or talk to your sales representative.